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Testimonials

What our customers say

Ben Higgins - Hotel Manager - Punthill Little Bourke

Having used Yellow Brick Road for many years at varying properties I have operated, so naturally once again got them in to clean the entire lobby and reception area that needed major cleaning. Could not believe the end result and how well the floors came up. Service over the years has never waivered and have always been highly friendly and professional, with communication through from quote to delivery top notch. Highly recommend and will continue to have Yellow Brick Road service my property.

Rowena Ulbrick

5 Star

An outstanding service from Yellow Brick Road and my rug is cleaner than its ever been. Thank you for your sensational work!

Judy Browne - Newport

I'm so happy with the work you have done for me today. The stain on my rug looks like it's gone and my sofa is looking amazing .

Looking forward to seeing it all back together later tonight.

To me it looks like a new piece of furniture and thank you for taking the care you did during the cleaning process. You are a Gem!

Thank you so much.

 Judy Browne - Newport

Joshua Heazlewood

5 Star

Easy process to drop of rug. Very friendly and welcoming.

Paul - Arnica Lodge

We would like to thank, Maurizio Masoni & Yellow Brick Road for the fantastic job that was done on the hard floors at Arnica Lodge. We were really impressed with the professionalism, flexibility and understanding from your team.

Your organisation was very friendly and courteous to all of our residents, staff and visitors.

We will be definitely recommending Yellow Brick Road to other people and organisations requiring similar services.

Thank you and have a lovely evening.

Yours sincerely

Paul 

Manager - Arnica Lodge

Bronwyn - Preston

I just wanted to let you know how pleased I am with the rug you cleaned for me and the service you provided.  I originally had 3 rugs cleaned and I rang concerned that one of them might have accidentally not been cleaned – it was a shag rug, and still dusty and smelly.  

Usually I don’t ring to say something is not right,  instead I just do not return.  However I thought this time I would raise my concerns and I received really nice treatment.  There was no argument or questioning or attempt to make me feel uncomfortable or difficult.  

So thank you again for your really professional and caring attitude. I will see you again next year.

R Chr

5 Star

Fabulous service. Very friendly, reasonable price and our couches look brand new again.

Steve McIldowie

Evan,

Just a short note to thank you for a great job today. The sofa looks brand new. Much appreciated and look forward to getting your account.

Gayl Delacorn - MEGT (Australia) Ltd'

Many thanks yet again for all your assistance today at both sites – you truly are amazing Mal and I really do greatly appreciate all you do for MEGT and the speed at which you assist us!!!

Diane and Greg Lyndon - Eltham North

I would dearly like to thank you all and especially Mauritzio for the fantastic result you achieved on my three very dirty rugs. I was so thrilled when I received them, they looked brand new, clean and fragrant and we keep telling everyone how terrific you all are. Special praise to Mauritzio for his friendliness, willingness to please and the professional and faultless manner in which he conducted the procedure. Thanks too to Sharon for her kindness and for being so helpful and we were very grateful to your company for being so obliging in every way. Congratulations and very expertly carried out. Many thanks and can't wait to get our carpets cleaned too.

Susan H.

I wanted to thank the staff at Yellow Brick Road for the cleaning of 5 rooms of our home. There were some serious stains & I was not overly confident they would be able to help, however the results were truly amazing. They were professional, friendly & took great care in getting the best result. I'm thrilled. I would not hesitate to recommend their work. Thank you.

Sarah B - Taylors Hill

A Perfect 10!!!     

So much to say about the level of service provided by the staff at Yellow Brick Road. From the administration staff, to the technicians Mau & Andrew, who attended on the day, a Perfect 10. My carpets, upholstery and tiles are like new again and the level of care taken with my precious items, leaves me confident in recommending Yellow Brick Road to all my family and friend. It's also reassuring to know, that such a professional company is happy to service the Taylors Hill area.

Monique Fischer - Surrey Hills

Thanks Mal for a fab job on the carpets. You always do a good one. I am passing the company details to our neighbour. She asked about you when she saw the van. 

Anne Taylor

Yellow Brick Road has cleaned my upholstery and carpets on several occasions.

I am very satisfied with their work and professional approach.

I have booked them again and recommend their services.

Thank you Andrew, my couch, ottoman and chairs look amazing.

Jill Burton - Black Rock

Please pass on my thanks for a great job of my carpet and particularly fabulous clean of my 8 dining chairs done yesterday (24/11/14).

Many thanks

Joy - East Melbourne

I highly recommend Yellow Brick Road for their professional and proficient service when cleaning carpets, rugs and upholstery. The staff I have dealt with over many years have been courteous and friendly, and take great pride in their work with excellent results.

The company have been responsible for the care of my East Melbourne apartment, and the common areas of our Victorian building since my daughter's recommendation eight years ago.

Thank you Yellow Brick Road!

Harry Prout - Olympic Village Exodus Community

It is with great appreciation I write on behalf of Exodus Community volunteers and program participants to thank you for the wonderful job you have done in smartening up the Shed kitchen at Exodus!

To have such quality of work and hygenic, clean floors is a real thrill for us. It means the works of our volunteers, especially our Wednesday lunch, can go ahead without feeling like we need to apologise for the 'dirty' floors.

Your generous contribution to our ongoing work with and for residents of Heidelberg West is appreciated. We hope we can keep the floors up to the standard you have left them.

The enclosed book, produced last year, tells the stories of some of those who benefit from the works of Exodus - now made easier by your assistance.

Thank you again for your significant help.

Javiera & Liam - Brunswick

Just saying how happy we are with the service we got from Andrew on Monday November 11th.

We found the response to be super quick and it was great to have someone know exactly what needed to be done.

Thank you so much for making our pretty awful situation into something much more manageable.

Amanda Curtis - Williamstown

I was over the moon with how my rugs turned out after Yellow Brick Road cleaned them. I couldn't believe they looked so good, and I've already passed on your details to another friend with rugs!

Australian Carpet Cleaning Institute

YBR has been a long term member of ACCI over 15 years duration and in that time has participated in every course and further educational program that we have offered which is a testament to the company?s commitment to maintaining a level of excellence in every aspect of the business.

In an unregulated industry, ACCI acts as a referral source of highly qualified and competent cleaning technicians to perform carpet and upholstery cleaning on behalf of both manufacturers and consumers alike.

It is therefore our responsibility to ensure that we only refer companies such as YBR that we are confident will meet ACCI?s high level of standards. In that capacity we have had occasion to frequently refer YBR and in 15 years we have never had anything but positive feed- back from those clients which is why we will continue to highly recommend them.

Astrid - St Kilda

Hi there,

Mal and his team have done an excellent job of the front of the store. It looks even better now with the sealer on it. We are on to the maintenance cleaning but will definitely be doing more regularly now.

Thanks again for being so accommodating too with timing around the supermarket's access. That was extremely helpful.

Jodie Peterson - Facilities Coordinator, Arup

We annually use Yellow Brick Road for our end of year carpet cleaning. We have found them to be professional, reliable and willing to go the extra mile to ensure an excellent job is done

Debbie Di Luzio

Your company is outstanding for professionalism, prompt & courteous  customer service. I won't hesitate doing business with you again.

Emma Inteman

Thank you. Absolutely thrilled with rugs. Will be recommending you for sure!

Annabel Chan

Hi there,

Just wanted to thank you for the amazing service and carpet clean on Monday. My carpet has never been this clean! You have put all the previous carpet cleaning services I?ve used in the past to shame. It wasn?t stinky and it dried so fast. The stains are almost invisible. Thank you so much. I will definitely be using your services again

Len Marcus - Melbourne Body Corporate Management Richmond

Happy owner comments - on a good note, carpets look fantastic - feedback for yellow brick road cleaners - guy was super nice, on time, and did a great job!!!

Gayl Delacorn - MEGT (Australia) Ltd

Hi Evan

Can you please thank Mau for me over the fabulous job he did ? it looks fantastic!!! I am so glad I found you... Your professionalism and excellent service is a rarity in this day and age and your "team" are also the same ? you should be commended for your excellent choice of team members... Not many can "choose" such a dedicated group.

Ben Boshier - Restorers National Pty Ltd

Evan, Mau and the team at Yellow Brick Road have been a loyal member of Restorers National for over seven years.

Yellow Brick Road have formed a part of our national membership group and services our business in the field of fire and water damage restoration.

During Catastrophe periods such as the major hails storms of March 2010, February 2011 and Christmas Day 2011, Yellow Brick Road were called upon to go over and above the call of duty to ensure our principals? clients? lives and properties were returned to pre-loss condition in a timely and effective manor.

These periods call for calm, extreme working hours and job management. All of these were adhered to and succeeded by Yellow Brick Road.

As Yellow Brick Road continue to form a part of our growing national membership, this in itself is testimony to the level of service and quality of workmanship Evan, Mau and the team provide.

Leeanne Tonna - Housekeeping Manager - Hotel Lindrum Melbourne

As a 4 ½ star boutique style hotel located in Melbourne CBD, Lindrum can only count on the best to get the job done.

With Yellow brick road they are the best at what they do.

Over the years they have been able to get the toughest stains out, including ones that have been attempted by other carpet cleaning companies.

Once I witnessed there attempt and satisfactory effort I knew they were the right people for the job.

On more than one occasion they have been called out to Lindrum for emergencies, The team are known for shuffling around jobs in order to put you first in a crisis, which for a hotel I find this very comforting.

They have great customer service from the moment you call and speak to the girls in the office to the boys who come on site.

I have always found it comforting knowing they are easy to talk to, reliable and are always polite to staff and guests.

I recommend Yellow brick road and praise all the hard work they have done over the past 7 years that I have worked with them. If you call Yellow brick road for any of the services they provide, I am confident you will not have any regrets.